Stay away from them!!! On December 9th I have received a letter saying that my account was closed. On that day I already did not have access to my online banking to make transfer arrangements for the money that is still sitting there. In other words I do not have access to my money! I have called the team over the phone and went to a branch to get some help. On the phone they HANG UP ON ME! And in the branch all they say is for me to fill out a form to get my money transferred within 60 WORKING DAYS, which is by far not acceptable at all! Since my account with Natwest is my main bank account, this is the only money I have, and Natwest REFUSES to release my money, which is a criminal delict. But not only that: We are in the middle of a pandemic and Natwest forced me to go to their branch, putting me and an elderly person I live with, and who is having a condition, in risk. Further, the elderly person I live with is my landlord. I will now not be able to pay my rest for the next 3 months, and the landlord will cancel my contract, accordingly. Not to mention that it`s 10 days before ChrIstmas! However, my case is by far not the only one. On Facebook and Trustpilot you can read about many Natwest customers whose account was closed WITHOUT ANY WARNING – HOLDING THEIR MONEY. I will need to inform the government about this incident. Further, I will have to take court action against you and contact the Daily Mail as well as BBC and Money Box. I will make this case public in any way possible!