Absolutely disgusting bank !! Not my bank but my mother's who is 78 yrs old and after spending over an hour after receiving by post (what bank still does post fgs) a code to complete online banking it gets restricted for unusual activity (deleting dd that go back 10 years from rumbelows 👀 remember those people with there revolving credit soon to be curry's and the same robbing ba@#$@ds group 10k on insurance for washers fridges and tv's) so nat west then block the online banking !! Give up fgs I'm moving my mums account to a more up to date bank yours lives in the past and will be a thing of the past like rumbelows !