Because I am abroad my disabled old mother with my child went to Bromley branch to arrange payments 20000 pounds 3 times and one time 6150 pounds, each day the next week. From starting the staff told that they have a customers and they do not have a time. Finally I spoken with them and I was thinking the problem is solve. No. They asking my daughter go home and do payment online. How she can do that without the machine card rider. We will lost the property because we do not have a chance to do the payment. We will lost the deposit too. One star is too much. When I come back to the UK I will close the account with them. We are with them more 20 years. Go to another bank. Why my family must to struggle now because we do not have a chance to get our money.