My 7 months pregnant daughter had to pay for her divorce of £30,000. She had money in different accounts and arranged to pay all the money into Natwest and do the transaction to her solicitor. We went to the bank with £10,000 cash, from a bond that she cashed in. She tried to pay cash in through machine, but it didn't work, meanwhile a member of staff called over from the other side of a screen, quite loudly, to pay small bundles in at a time. We gave up and went to the cashiers desk, my daughter was asked where she got the cash from, she told cashier it was a bond and the cashier asked why it wasn't paid direct into Natwest account.... Once money was paid into Natwest my daughter asked for all her money in the account to be transferred to solicitor, the cashier told her to go queue on the other side. She stood in queue for 8minutes (7months pregnant and upset to have to pay EX £30,000) Cashier no.2 arrived and asked my daughter again , where she got the cash from that was just paid in? my daughter answered and also told her she had just told cashier no.1. Cashier then asked who are you paying? Why are your paying? and other questions, at which point my pregnant daughter burst into tears and explained she was getting a divorce etc. She was then subjected to more questions... Then had to stand whilst we waited for Cashier no.3 to authorise the payment..... Behind us had built up quite a queue all listening to my daughters divorce issues and listening to her cry her eyes out. Not once did anyone offer her a seat or a private room..... I understand security checks have to be made, but surely when someone is crying the staff need to be more sensitive and at least offer a private room to finish of the transaction and at least a seat for a 7months pregnant upset woman.