Nat West Bank UK decided to close my account due to Brexit because I am resident outside the UK. I had to transfer all my money out of the account before the closure date. They advised me to increase my daily limit in order to be able to transfer the money in a few days but then refused to release the first transfer payment for security issues (although they didn't contact me to tell me this or clarify it with me), I had to call them to see why there was a hold up. I was then told I needed to email proof that I wanted to transfer the money (which I did whilst still on the call). 2 days later, they still hadn't released the payment and to make it worse, they had completely locked me out of my own bank account, so I could no longer access anything, never mind transfer the remaining funds. I spent more than 2 hours on old over the course of half a day and twice they hung up on me before I had even given my name and another time in the middle of a call. 5 days later and the money has still not been transferred and they will close my account on Monday and then I will have to pay extra to get the money released on top of additional administrative expectations. They have handled this process in a hideous an unprofessional manner with little or no regard for customer assistance or care. I have been with this bank for over 30 years but I would advise anyone considering them as an option to go elsewhere. If you already bank with them - get out while the going is good. I am incredibly disappointed.