Closed my account after 30 years as the bank refused to guarantee my safety around volatile, abusive male employees. Male employees are very disrespectful and verbally abusive to senior citizens. Fahim refused to serve me because he didn't know how to cancel a direct debit. So I closed my savings account. The next time I went in, Kamel screamed at me like a mentally ill person for no reason. Male employees appear mentally unstable and liable to flip out any minute. I was afraid to go back and wrote to Natwet 5 x to ask whether they could guarantee my safety - they refused to do and sent me flowers instead!. The most inappropriate response ever. I closed my current account after 30 years.