The CTF managed by Natwest doesn't want to give our money back after holding for 18 years. Now my child is 18 years old and for more than 3 months I have been trying to get our hard earned money back but they are not willing to return the money. Today I was holding the phone for 1 hr 32 mins and 54 secs and then got fed up and disconnected. Their online portal doesnt work. So we don't know what is the balance in the account and how do we get back. There are lots of people having a similar review on Review Centte. Natwest has to somehow sort this problem out without any delay as we need our money back straightaway. I complained to Natwest and gave all the details as required by them. Yesterday after checking with them about the status of my complaint. They said they have deleted it from their system and sent all the details to their CTF section, who have not bothered to contact us anyways. Somebody has to.take responsibility and sort this problem out. It is having a devastating effect on me and my child's physical and mental health. The situation is serious. The indifference from Natwest is very disappointing. I am a customer of Natwest for more than 33 years.