Had fraudulent activity on my account. Rang the fraud team and waited an hour for someone to pick up. Went through the transactions and thought all was sorted. Went to use the account only to find they had blocked it which left me stranded on a night out .Went online the next day and was told my account would be reinstated. Checked the next day and it wasnt. Went online again and was told to ring the fraud team as they were the only ones able to unblock it. rang the fraud team again answered all the security questions but couldn't remember where I had used chip and pin in the last 7 days. Told to either post (!!!) a copy of my passport or go into branch. So far it has taken me 5 days to try and sort this out. Going to the branch is a nightmare as there is one member of staff to help people with their issues . An absolute appalling bank,avoid ,avoid,avoid