Natwest have FINALLY made us look to move to another bank. After 50 years with them they should be ashamed of how they treat there customers. No respect has been shown to us on trying to make an online payment they are rude and couldn’t care less.They ask customers to go paperless statements which obviously is good for the environment and we were told it would make no difference as we could have access to print them off. Doesn’t work if you want your name and address on the statement , no good if you want it as ID. after spending hours on hold and been told different answers we are still awaiting an electronic statement which takes 48 hrs not what you call quick and after two attempts we are still waiting for it. Many will say we stayed to long . Tomorrow is a new day for us to find a new bank and hopefully a better banking future. Nothing can be as bad Natwest