1 star: Bad Just now We have had a bad experience with this… We have had a bad experience with this bank . Just before Christmas i went to use my card to purchase something and this got declined , i tried again and this did not work again i then tried to log online with my account and i could not i then phoned them and was on the phone for 1hour and 30 minutes i finally got through and they said my account has been blocked and i have to go through to the fraud team online to find out why . this was very stressful for me, i then sent them a email to the fraud team and asked what has happened . they had said someone has blocked my account as they have not received a parcel which they had purchased from me so my account had been blocked . so to start with this bank did not even contact me to tell me they are blocking my account or even ask me any details that i have my end to prove i had sent this item , which is really unfair ,so i emailed them every day with the details of the parcel /reference number proof of sent , this was over the christmas time so the parcel was late , i contacted to buyer and they said they had not received this item and will contact me once they have received this i messaged every day and sent my bank proof of this, this went on for over a week and nothing from my bank i could not access my bank ,i went into the branch to withdraw money with my ID as it said on the emails that i can take ID into the branch and withdraw money which i had to borrow bus fair for this and when i got to the branch they said i could not withdraw at this time as this is under investigation . i had no money and was really upset that this was happening to me . after a week of not being able to withdraw or use my account . the buyer had sent me a messaged to say he had received the item and he will contact his bank . and the next day i could access my account but my bank did not contact me to let me know and no email to say it has been resolved nothing at all which i think i have been treated unfairly , with no reason . This has been such a stressful time for me and my family did not receive their gifts for christmas .