Tried to close my bank account. I live abroad, and went back to UK to close ACC in branch. Was told they didn't do that there and that the account would be closed automatically by bank March 7th ref Brexit rules. Mrch 7th , ACC still open! Went online to try to close account. Impossible. Went on to Cora chat, spoke to woman, who said I had to write an old fashioned letter to Manchester! I did this. Bank account STILL OPEN! Rang local branch where I banked in Uk, told to close account on App on phone! Never had App, so would have to open one up, with face recognition!? Not doing that. Now on phone to another number to escalate to complaint! Utterly useless. It should be a simple process. I had another bank account with a different bank. I closed that in the UK within 5 mins! Very angry with the cost of phone calls and the waste of my time trying to deal with what should be a simple process!