Totally wasting time, avoid!!! Mathew Little the morgage advisor messed up and forgot our appointments times. requested more documents 2 hours before appointments TWICE after all the documents submitted to system (conformed). During the telephone appointments, questions asked like trial criminals, rude and impatient.... We missed the stamp duty benefit because of him!!!!! Push us to online application, but, never trust Natwest online application, the system is rubbish, documents submitted 4 times (with successful confirmations) , waited weeks, no one get in tough. Had to call help online 3 times a day with 30 minutes waiting time. After 3 months chasing, gave up! Treasure life, avoiding NatWest