Not a single time have i called natwest and had a pleasant experience. The waiting times are ridiculous and once i finally do get through, im always sent to another department, many times it has been closed or the wrong department so i would have to go through that whole process again. Most of your customer service employees are incredibly rude and are not at all sympathetic to my situation and everytime i ask questions, i would recieve different answers from different employees. You guys have put a closing notice period on my account without informing me, if i hadnt called about something unrelated i wouldnt have been aware. A similar thing happened to me 2 months ago where natwest held my funds, no direct debits were being made and no answers were being given to me from the branch or customer service. Again i had received no warning that this was to happen. I would not feel safe leaving my money with natwest because i have been banking with you guys since i was a teen and without any reason nor warning your closing my account after putting me in one of the most stressful situations in my life because the time they were holding my funds (without telling me) i was on holiday and Natwest were basically completely useless. I cannot believe that a bank that is part of the big 4 is allowed to treat there long term customers in this way. On top of all this ive been charged for late transaction fees from the bank for all my direct debits, after confirming with a branch worker that my direct debits were being paid. I was then met with more fees from my car insurance and my phone contract for missing payments which i was assured was being made. The amount of issues natwest has caused me makes me feel disgraced to be part of this bank for so long.