I would give natwest 0 stars if I could.
I am overseas and have been logged out of my bank account. I have supplied them with my:
Sort code / account number / customer number / pin / address home / mothers maiden name and about 5 other specific details.
They still won’t give me access, leaving me stranded overseas with no way of getting to my money. They say I need to receive a text when I try to log into the app, but I can’t because I have no signal.
As soon as I get home, I am cancelling the account.
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Alice, Customer Support
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