It is impossible to get anywhere with this bank and I have wasted so much time trying to do so. We have been told on multiple occasions that our issues will be resolved and codes will be sent or cards will be sent, and they never are. I am a director of an organisation and am currently totally unable to access any money or view our account. The last time I contacted them, I had to wait over an hour for somebody to chat, and then that person ridrected me elsewhere, to someone who did not resolve my problems. Today, I was told I was speaking to a person in the chat box (not entirely confident it was not a bot), and I requested they call me as I needed to be somewhere, and I can't afford to keep wasting time getting absolutely nowhere. They didn't acknowledge the two requests to call me, and ended the chat instead. To add insult to injury, they have outcome measures at the end of the chat - how likely are you to recommend NatWest based on your experience? - I responded quickly, pressing the score on the far left to indicate my high level of dissatisfaction - a score on the far left is almost always the lowest rated score on a scale like this, but they had flipped the numbers around so that it started with 10. So I ended up scoring an absolutely useless service with the highest mark. To be clear, I would NOT recommend this bank for business banking. Avoid if you want to actually do business or access your money.