Absolutely shocking service from Nat West. I have given 1 star but would actually give no stars for the way that you treat customers who have advised that their husband has died. Freezing accounts when you have all the documents advising you that I am the sole beneficiary. Direct Debits are not being paid either so my email box this morning had enquiries from providers as to why payment had been declined. Instead of grieving, I am now having to placate providers. This is not justified when there are ample funds in the accounts to pay direct debits. Nat West have left me with no resources to pay for my husbands funeral nor purchase a wreath. I have had to rely on my son having to pay using his credit card and I will expect Nat West to pay any interest that he may accrue on the card! All relevant documents were taken to the Romsey Branch on Friday 13th and I was assured that payment to the undertakers would take place and it hasn't and because I am now in danger of having the funeral cancelled, my son has stepped in. Nat West seem to think it is okay for me to have debt piled on me and to get a lower credit rating!! I have also been advised that Nat West will only accept payments into the accounts in the name of my husband only and that means my pension will not be paid in so that will mean more headaches for me. Nat West you need to get your act together.