NatWest Bank - INEPT and INCOMPETENT! The interest paid on a savings account was less than the rate stated on the statement . . Deceitful? YES .Dishonest? YES . Fraudulent? In my opinion, YES Today I tried to move money from a NatWest savings account to a NatWest i year cash ISA.. The Meet and Greet person said " No problem, but you can't do it in branch, you have to do it over the phone. It will only take 20 minutes or so". A telephone call was arranged. The person to whom I spoke (working from home?) said it was not possible to do this today "as Monday is a Bank Holiday" and "We will be reviewing our rates on Tuesday but we don't know what they will be. Come back next week". So much for consistency, communication, training and customer service! What's the betting that the interest rate will be lower? All in all a complete waste of my time! My business dealings with NatWest will be closed as soon as possible. As the saying goes, "You can't polish a turd". Not a polished performance by Natwest, therefore, in my opinion Natwest is a ?