Ordered new card to be delivered in branch to Nottingham.eight working days later,over week and half,I'm told Friday afternoon it's been rerouted to branch in city 20 miles and is awaiting collection,they don't know how or why it happened.it wasn't in said branch,unroll Monday. I collected it and discovered my pin don't work,staff only then tell me a new pin been ordered but hasn't arrived,which got me really angry obviously.im then told the system generates it when new card is ordered,when I told the staff member dnþ lie I was talked to like a baby is told it's wrong.only when I told staff to check further cuz I'm on my third card since xmas(due to mental health)yet I've not had a new pin number in few years did staff give up the lie,telling me I'll still have to wait for pin. The actions undertaken without me requesting are illegal maybe.then I'm not told for a week,sent to another city to collect it,it's not there for 3 more days.then when I get it I inform them my pin dnt work.only then I'm told a new pins been generated,when I ask why I'm blatantly lied to saying it's automatic,I then have to prove this wrong!!. See when pin arrives? It's cost me no end,impacted me greatly.im not told my info and repeatedly blatantly lied too,then presented with new problem to the issue I thought finally resolved