Closed my account after 30 years after a brown male member of staff refused to serve me, humiliated and disrespected me in front of other customers. TWICE!
Made a formal complaint and categorically asked them if they could guarantee my safety in branch as I felt threatened and unsafe. They refused to do so. Let that sink in.
They did however send me a bunch of flowers. How utterly bizarre! I don't want flowers, I want to not fear for my safety in the branch.
Anyway I moved to nationwide and they're WAY better.
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