A real nightmare! Don't entrust your money to these criminals! Terrible! A real nightmare! I am not the review writing type of person, but I find it my duty to warn as much people as possible. My father passed away in February, leaving behind a saving account of £3000. As I live abroad, I contacted NATWEST by phone. They sent me a pile of documents (of which half of the documents was incomprehensible for a foreigner) I had to complete and send them back by recorded mail (or I could pop in to one of their branches, haha). I did everything I had to, I provided my identity as well as my father's, I handed in the death certificate, my identity was verified by my bank, the government, the mayor of my home town AND an independent official notary who verified and notified everything ... I did everything right ... But evertime they replied me in a letter, telling me "We're sorry, but could you provide such and so otherwise we can't release the money". This has been going on for 6 months now, and I'm running out of time because soon the term will end. My Belgian bank told me these are illegal practices and so did 2 befriended attorneys, but they're all afraid Natwest won't release the money because they know that taking legal action would cost me more than the value of the account. This is mere thievery ... Shame on NATWEST!