If I could give them- 100 I would of done. I decided to hand on my hand held terminal which they picked up, but what happened was this. Weeks later they sent another delivery driver for a collection which I told the driver it was collected a few weeks back. I decided to call Nataest TYL and they couldn't at first understand why another driver was sent out. Waiting on the phone for over 22 minutes for only them to come back they need to investigate this further and get back to me. Weeks went by and noticed a transaction on my statement saying TYL fee. Called them back having to wait for someone to actually pick up the phone to pnlynhabe someone who had no idea why I was charged. Waiting again for god knows how long for him to come back and say that, for some reason the system is still saying I have the terminal. I explained no I do not and given him the date the driver collected the terminal for him to go back k and them turn around and said that, yes they have it, but due to the back log of terminals to be returned, they are a bit behind, and any payment's amd direct debit will be closed and paid back to my account. Another month went past yet only to see that another payment was taken out. So yet again another lomg winded chat on the phone and the same thing was said, they got a back log and I will have any amount paid back to my account and direct debit sill be cancelled. Wanted another month (3 months in total to far) and yet again they taken out another monthly fee for the terminal that was set back over 3 months ago. What an absolute joke of a company. First thing Monday morning I will now rip there heads of over the phone and call the Police and report them and fraud and file a report with the trading standards. Disgusting company who have no clue what they are doing and I will also name and shame then all over social media.