I spent 15 minutes on the phone and spoke to 3 diffent people to make a payment towards my Credit Card a Master Card, I ended up hanging up the phone as I could not be bother to wait any longer... you defiantly make people changing their mind on making a payment thanks to the waiting time and difficulty in doing something so simple like pay off a credit card. The last guy I spoke to with was working for Natwest said: I am putting you through anther time as they issued your card, mmmm? aren't you working all for Natwest?!
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