Although the smart phone app is very useful, their online banking is unbelievably frustrating to use. The concept of a banking app, with the ability to check my account is perfect, although giving a business a £250 daily limit is, in my opinion, pointless. Thats the whole point of having an app, to pay bills whilst on the move. If you want to pay more than £250, you have to log onto their online banking (or visit a branch). One is difficult to do, the other removes the need for an app in the first place! Very disappointed in NatWest.
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