Absolutely shocking. They locked my internet banking and told me they would send me an activation code by text, asked if they had my correct number - no. Would not take the number from me as I may not be who I say I am, hang on, how many security questions have you just asked me and then you discuss my banking details with me but then won't accept my new number as I may not be who I say I am, absolutely ludicrous. Later I sent in some paperwork and I rang to see if they had it as I hadn't heard from them. We can't help you, you need to speak to your branch, put me through then, no can't do that you need why not pop into your branch - you mean the one you closed, nearest one 15 miles away and only open office hours????? My argument was, why have a central number for customers to ring if you can't help only a branch can yet you can't be put through or get into a branch. Only option was to speak to complaints, why to be told the same thing? After 30 years, I'm now switching my banks! Can't help but wonder, who is working for whom here? Also you manage to email me every month to say my statement is ready and also emailed me today to say you are switching my accounts so you can get hold of me when YOU want - where is security here as after 30 years are you even sure you are emailing the correct person?