The most useless bank I've ever had the pleasure of dealing with. We opened a Natwest business account in October 2017, when we set the account up online it made no mention of linking personal accounts and joint accounts, however once we had set the account up - they linked myself and my other colleagues personal account to the business, which we did not own or have a shareholding. Secondly, we asked for dual authorisation on the account for transactions over £1,000, which the application made no issue of - however when the account was opened, this was a completely different matter. It allowed myself or my colleague to transfer money around without any authorisation etc. When I called Natwest and asked to raise a formal complaint, they had said they have logged it on the system and would get back to me. No one ever got back to me. After the appalling customer service, we decided to close the account almost immediately after opening. They made us jump through so many hoops. One of our employees linked to the account was leaving prior to us closing the account, to remove her from the account as a signatory was almost impossible. I wrote a letter with authorisation to remove her, two weeks later when the employee was due to leave the company, she informed me she still had access to the account. I called Natwest and they told me my letter would not suffice to remove her from the account - How about pick up the phone and tell me that? Instead they left it and didn't feel the need to communicate to me that specific forms had to be filled out. Even when I filled out the specific forms they said it would only take two working days and ended up taking nearly two weeks, meaning the employee had access to company funds after they had left the business! Just unacceptable, this should be instantaneous. I would never recommend Natwest to anyone.