Nat West Camborne Cornwall For the last 5 months we have been receiving Nat West Statements for a company calling themselves Astute Estates, a company that has absolutely nothing to do with us! We have tried returning the mail to sender, we have complained to Nat West Head Office and on 24 August we actually came into your branch to complain face to face! We would point out that we were forced to stand in a queue for ages because your branch is so woefully understaffed. When eventually we were served the cashier said she would try ringing them and asking if they would come in and change their address. I complained that this was not good enough, whatever Nat West and your client did was not our business but we did insist that our address should be removed completely from all records relating to this company! The cashier said she would speak to the manager and get the address changed to the Nat West branch. Clearly this did not happen as yet again we have received a statement for Astute Estates. We have no idea what their financial situation is but as they are using our address without permission something which Nat West Camborne is knowingly complicit in I might add, this could seriously affect our credit rating. As well as writing this review I shall be writing to Nat West Camborne today with a view to taking legal action. There are only two names on our house deeds....and they don’t include Astute Estates....this company does not have the permission or right to use our address! Neither do we have any accounts with Nat West, thus apart from a letter of apology we do not want to receive anything further from you or any of your clients who don’t appear to know their own address!