It's no wonder Natwest have 1 star on Trustpilot. I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest. Never have I known such woeful incompetence at every single stage of the mortgage process. We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly. We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment! During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves. We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone. This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with. Sort it out. "You're ruining moving day for us".