Had a current account with Nat West for 40 ish years,in July recieved a letter from the Nat west informing me that I had recieved a fairly large sum of money from someone abroad.I checked my account and there it was in my current account.I immediately phoned Nat West and said is this scam or a problem as I do not know the sender.I was told it was perfectly OK no problem and he wished someone would send him money.
On Tuesday 23rd Oct I went to pay for an item in Boots chemist and was told my card was invalid ,I immediately went to my local Nat West they checked and said my account was frozen due to a transaction in July which was under investigation for fraud.The bank then phoned the fraud dept I spoke so someone called Sean (he refused to give his Surname) I explained what had happened it was obvious he didn't believe me ,,he maade me feel gulty and annoyed.I rerurned home found the letter and returned to the bank with it so they could send a copy.the following Day I printed off my phone calls and provided the Bank with them as proof of my Call to the bank..It is now 9 days and my account is still frozen,I need to pay some bills but can't even see my account on line.Fortunately I have some savings and am using them for fuel food etc .But supposing I had no other method of obtaining cash what would I do ? The bank ar usng bully boy tacticts refusing to discuss what is happening or how long my account will be on stop.I have taken legal advice and had it confirmed that it is the Nat West Bank who are responsible. One Star is too much I would give Zero if I could
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