NatWest was my first account too open since the beginning of secondary thereforever, I have been with them for ten years and all I can say is they are probably the worse banking company and do not recommend if you want very bad customer service and very long times to do transfers or receive it. They recently closed my account for no reason on Friday and I was trying to take my money from the account into my other one therefore, I called them up that Friday and they said I have to go into a branch to sort it, so I went the next day and I was told to call up CS (customer service) to get them to write a note on the system, allowing me too do this and when I called them up I was told the department needed to do this was only open Monday- Friday, so you can see I was getting very irritated by this now, so today is Monday and I called them to get the right department to do this and I had called them about three times with the long waits of 20-30 minutes, the call would fail and had to explain myself to different advisors the same thing. So I do not recommend at all and would suggest going with Barclays or Lloyd’s because, there branch has all their problems sorted there and not million of different departments to get one result by their fault in the first place.