After a human error at a local branch I called the business banking telephone number to try to correct the issue, I was told that the branch would call within 30 mins and 3 hours, in the end I went to the branch a 25 mile round trip. Okay so the branch made an error but the point is that the staff somewhere in Merseyside i believe, were so rude, obstructive and all I could hear was "huffing" on the line. When this was commented on the obnoxious woman said I'm ending this conversation and "click!".
A great way to treat a customer of over 30 years!
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