Absolute joke of company, highly irritating experience. Seriously looking at other options for personal banking. I’ve never had any problems with Lloyds bank in this way. Having taken a third party mandate on my fathers account, after having traveled 150 miles to take my disabled father to his nearest branch to complete the required documents what ensued was a domino effect of problems which prevented us from carrying out the simplest of tasks, such as transferring money.... Days elapsed where deposits of cash ‘vanished’; and nobody could explain why! I eventually had no choice but to travel back to his location and take him, yet again to ‘authorise’ the transfers. They even had the cheek to ask what the money was for? Is this not a breech of privacy and just dam right rude? It literally took weeks to resolve the issues concerning the whereabouts of cash transfers and to resolve these blocks sanctioned on the account. It was a case of back and forth, pillar to post. None of the NatWest colleagues seem to know what was going on. The icing on the cake moment, NatWest failed to send out a replacement debit card before the expiry date; is this not their responsibility by default? The repercussion of that being a cancelled online food order which meant he had nobody to turn to and I had been powerless to rectify the problem. So he has to cope without the food for a few days until the next available delivery slot. Luckily I was able to use the secondary card which I have in my procession to set up the payment. I am so disappointed and have reached the point where I have absolutely no trust in this bank what so ever.