Ordered a replacement debit card from Slough NatWest and asked them to send it to Reading as was moving there. Went in yesterday, told it wasn't there although a text over 6 days ago said it would be ready in 5 !...went back today, a Manager, went off and 5 mins later came back and asked me into a booth. okay so far, however, sat there in silence with no ' anything else sir or can we help you with other things related to your finance ? '.....he just slapped the envelope in my hand and was eager to go to speak to a colleague about something....whatever happened to customer service, no personality, no interaction skills, obviously he got promoted to Manager by licking up to senior management...…. without us Nat West would not be around ! To be honest, I am thinking I will switch my account after 40 years with them I want a better service and a more friendly approach please !