Worst bank I've banked with. Transferred some money using mobile banking, faster payment from my Natwest account to another account. On not reaching the destination, called up the next day, asked me a bunch of questions, verification using text messages, etc after waiting on phone with Frauds team for half an hour. Then was asked to go to branch... Went to branch, took my id proof. Surely by this point it should be clear that there was no fraud. But had to wait for another 1 hr in branch and on phone with Fraud department. The branch cut the call half way, made another call thinking it was too long. Couldn't wait any longer. This is in the middle of work day because my bank account was frozen. Was asked to go again the next day back to branch. Ridiculous