If review.co.uk allows zero rating, I will no doubt give zero to Natwest! Such a shame on once a glorious banking brand in the UK. NatWest stands for shitty service and carelessness. They don't care about you and the service is unbelievably painful and wrong. And it's taking 3 months to get processed. I applied for a business bank account for my start-up company in December 2019, now is almost end of March and they came up with numerous reasons and demand for supporting documents that you won't understand. I gave a good indication of my business intends to do and had a very long and detailed conversation with one of their case handlers at the very beginning of the process. That same person is coming up with all sorts of requests every now and then. It's like pushing the last bit of toothpaste in the tube. Sooooooo s....l.......o.......w............ ! Because we work with overseas business to promote the best of British products and services, they scrutinise heavily on verifying our potential suppliers. This is a new business, it's not like we have been trading for a decade. And if your supplier isn't from an English speaking country or region, they told you they couldn't verify that company. It's like they expect all other country to issue business certificates in English even if it's not their official language. Two months after my initial application, I finally went through the verification process. This case handler guy actually sent me an email saying no worries you will have the bank account opened in a few days. The bank is just going through some final steps. And we won't need anything else from you! bla-bla-bla. So I was rest assured that my account will finally be ready shortly. A real liar and total time-wasting idiot! Guess what, a few days later. He sent me another email saying because you intend to do this, we need to see this document. I got really confused and if this is needed, why not inform me to go and prepare for this document. This is after 2 months, and you tell me I need to get another document. Didn't you say I don't need no more documents?? Din't I tell you what the business is all about? Why it never came to your peanut-sized brain that this document is required? This bank deserves to go out of business. If customers don't mean anything to you, you don't deserve my any business! I have been a Natwest customer for over 15 years. I just spent another 90mins listening to their stupid music trying to get through to the compliant team but guess what... no answer! Good by Natwest! and Fxxk You! Enough is enough.