Terrible Bank! Tried to port my mortgage to another property. It's the same borrowing, same repayment, same LTV, same repayment term and they wont accept it. Said they dont accept furlough payments as proof of income from my PAYE job. And they also will not accept my self employed earnings as I have less than 2 years books. I'm only trying to move house. When they tell you it's easy online and over the phone they are lying. You have to do a complete new mortgage application and prove your income just to move house. I'm now forced to stay in the house I am in or pay them £thousands in early redemption charges to borrow elsewhere. I renewed my mortgage 2 months ago and specifically asked the woman, will I have a problem porting my mortgage as my house is sold, otherwise I'll have to pay the redemption charges and she said "no itll be no problem at all". Now they want the money for me to leave or I lose my buyer and my purchase. Been with them for 32 years and had 2 problems in the last year with them. Time to move everything to another bank! They wont help me so I will not help them.