Natwest has closed my account without any notice and I'm unable to access my money. Just by text saying they cannot discuss it by phone nor in the branch and that I will receive a letter with the next steps, also saying the letter might take longer to receive. Seeing other reviews and news articles I see it can take up to 60 days to be refunded after you fill in a form. Luckily I didn't have all my savings there I transfered some money from my salary account monthly, but can't believe they could do such a thing and leave people without their money and no explanation. My partner was also from Natwest and has removed all his money and will be closing his account.