Been a customer for years and had no issue until I returned 2 items to them on08/08/2019. Parcel Force tracking clearly shows that it was delivered and signed for by Marco on 08/08/2019 at 10.26am. I left it until 16/08/2019 before contacting customer service. Received email apologising and said she would look into matter and let me know what the problem was. Nothing. Stopped acknowledging my emails and now 13 days since my parcel was signed for I have not received my refund. On reading some other reviews I see that this is quite a regular occurrence. I am now going to write to their 2 directors and make official complaint as well as PayPal. Lost a loyal customer.