I placed an order for Nava MD skin lotion and received it immediately, but the product was wrong. The web site shows photos of the product and packaging, but the item does not resemble the photos on the web site. I contacted the physician that wrote the script several times and he tried to get me help. I called customer service 3 times and left a message, and the call was never returned. I filled out an online form on their web site and nobody responded. I ended up making a comment on a social media ad and someone finally responded with a promise to get the correct product to me. I thought I would finally get the product, but it has been 30 days and the product never came. I have tracked the purchase and the date of delivery keeps changing on their site, but they have a tracking number that I can use and when I do that I get a message that the item was never shipped. The service is horrible.