Been going there for years. it used to be customer friendly. Now, one has to somehow get through a terrible call center where you may routed to one team or another. They refuse to transfer you to the actual office. Charge a monthly fee which i don't understand. Saw a doctor on tuesday and checked with pharmacy on thursday. Not only had they not sent it in= they were going to send in the wrong script- they sent the one i used several years ago as opposed to the correct one. They were going to send a medicine i was no longer on. I don't think they can handle the influx appropriately I called the pharmacy after they said they called it in and they had no record!!! Horrible