I've ordered from Nbeads many times over the years. They have nice gemstone beads, great prices, and they ship quick. If I've ever had an issue, they are quick to resolve it. It seems they're really trying in this regard. Perhaps other reviewers had older bad experiences? That's why I keep coming back. I do order enough each time to make it worth my while to ship DHL direct. That way its quite quick and trackable. I don't recommend getting it shipped EUB or whatever the slower options are. They're cheap options for a reason. You're saving a tonne on beads - you can afford to pay a bit more for shipping. Much less stress than wondering if it's ever coming.