My case has not progressed at all in 4 months. You will never get to speak to anyone on the phone and all emails will be ignored. When you first log your case you will get no human interaction from anyone and unless you are prepared to call and hound them every day your case will not be looked at. No one across the teams communicate with one another so if you do get to speak to someone one day, this will not be logged and none of the information is consistent. This company have taken on too many cases to handle and operate on a whoever shouts the loudest basis. I am going to lose my mortgage offer and property due to the negligence of all the people who work here. I have emailed complaints a few times to express my concerns and find out what is going on and even they don't no reply. You are also fobbed off with the 'everyone is working remotely' excuse to try and justify how abysmal everything is handled. I was also told that cases trying to beat the stamp duty tax relief will be prioritised over mine. Also, be aware that the quote you are given to start is in no way accurate to what you will be charged at the end, there are lots of undisclosed fees added to your bill that are not stated upfront. I am so so so disappointed by this firm I want to cry. I cannot believe how utterly disorganised they are and the very little care they have for clients.