I first used them around 5-6 years ago for first time buy. I had frequent contact, everything was smooth. Naturally... I went back to them 5-6 years later for the second move. I ignored the negative reviews on google etc as I had first hand experience with them. I should not have ignored the reviews.... this firm is a joke. Firstly, forget communication. That's non-existent. Now factor in multiple failings, solicitors not turning up for work and other solicitors in the firm have no idea where yours is. Mine never EVER called back, even once no matter how many times I requested. I've never actually spoken to her at all the entire time. (6-8months) I don't know what has happened to this firm....failing to send you vital documents that need to be witnessed and signed before exchange can take place which delayed exchange causing my buyer to have to seek extension on his mortgage offer.... just to name a few things... but the solicitor I was assigned last time at NBM is no longer working there it seems - perhaps he was the only good one? Even on day of completion, I was left in a car park waiting for the contact with regards to new keys, our chain was very small. 1 link, and I didn't get a call and waited from 9am to 4pm in the car park before I started to get very concerned... and contacted solicitor (who was not in....) and then estate agent who discovered that exchange was taken place and I could collect the keys hours ago but NBM failed to tell me....anyway, shocking service. Will NEVER ever use these guys again and I urge you to reconsider.