I strongly advise exercising caution when considering investment in this company. Regrettably, I encountered a severe security breach wherein an unauthorized individual accessed my account and withdrew all my cryptocurrency. The perpetrator not only altered my email address but also navigated the authentication process with apparent ease, leading to the approval of substantial withdrawals. Efforts to establish communication with the company proved challenging, with a notable delay of four business days before receiving any response. Subsequently, my interaction with Julia B, identified as the Chief Compliance Officer, did not yield a satisfactory resolution. Rather than addressing the security issue, she primarily reiterated company policies. Despite the eventual assistance in rectifying the email address, the company's failure to scrutinize the alteration when initially made resulted in a substantial loss on my part. This experience raises concerns about the company's commitment to ensuring the safety and privacy of its customers, seemingly prioritizing hacker prevention over customer protection. The customer service experience could have been better, providing limited assistance throughout the ordeal. Considering my unfortunate encounter, I caution against entrusting your investments with this company unless you are prepared to assume the associated risks. My assessment categorizes this incident as a potential scam, emphasizing the need for heightened diligence and consideration of alternative, more secure investment options.