NDAX APPEARS TO HAVE LOST CONTROL OF MY SOL WALLET. Up until 27 Dec 2023 SOL sent to my NDAX wallet address of DxMHnLQyajHRXBQTH1HBK7j9JuG7v2iGLNjZHtBveoa9 (as detailed on my SOL Wallet Receive page from when I opened my account until the present) was credited to my NDAX account and available to trade. On 02 Mar 2024 I sent 5 SOL to the wallet address by copying and pasting it from the NDAX receive page. The SOL chain confirmed a successful transaction and yet my account did not update. I opened a ticket which was eventually closed stating that the wallet address was not an NDAX wallet despite my having included the screenshot of their webpage showing the address. I transferred SOL out of my NDAX and it came from a different address than previously and different from that provided to me by the NDAX webpage. I reopened the ticket including screenshots showing the NDAX web page and the history of the wallet corresponding to all my previous transactions and have heard nothing since except "Apologies our tech team is still working on this, we will update you as soon as we have an update!". Both the 15 day and 30 day response times specified by NDAX have passed with no new information. SOL Explorer confirms the 5 SOL are still in the wallet specified on the NDAX SOL Wallet Receive page and yet NDAX HAS NOT RETURNED THEM TO MY CONTROL or replaced them according to their 'guarantee'. The first wallet transaction that doesn't correspond to my NDAX account history occurred on January 18, 2024 13:16:19 +UTC implying this is around the time that NDAX lost my wallet. This experience has cost me more than I would ever recoup from their lower fees and I recommend AVOID NDAX. NDAX Support Conversation ID: 65e4f13c43975a404ad87737