My experience with the Nectar Mattress was not a good one. I bought a king sized mattress for myself and my partner who is disabled. In just 8 months, this mattress became faulty, sinking in some places causing huge discomfort especially to my partner. When we notified Nectar that we were not happy and wanted to return the mattress, they were fully cooperative until we noted that we will not be seeking a replacement, but instead a full refund as we had no faith in the mattresses as a whole. At this point, the customer service team became rude and harder to deal with. We were once told that the ‘free gifts’ that came with the mattress did not have to be returned to receive the full refund, but this was contradicted later in the process where another member of the team told us that not returning the items would affect the refund, so I’m not sure how this is deemed a ‘free gift’ rather than just an accessory. Nectar and their courier company shown no remorse or care that my partner was disabled and we were disgruntled, with the courier company being rude and quite aggressive over the phone in booking the picking up of the mattress. Photographs of the faulty mattress and emails of the lack of customer service I received can be provided upon request. I can easily say that if anyone was to ask me about a Nectar mattress, I’d simply tell them to look elsewhere.