Nectar Sleep was easy to order online and it was shipped right to my door. I love that there is the best warranty on your product out there. No other company offers a 1-year trial and a lifetime warranty. I knew that if I wasnt satisfied with my bed then I could send it back. I was skeptical at first because I didnt get to try it out in a store. This has been the best bed I have ever owned. Last bed we purchased from a name brand store, was the worst bed and it didnt last. We had it less than 5 years and the breakdown was horrible. There was a warranty on it but we would have had to load it up and take it back to store we bought it from and we no longer live in that state. I love the fact that if my Nectar sleep broke down, we can call and get a new bed. THIS IS THE BEST SLEEP WE HAVE HAD IN YEARS. It is by far the hardest bed to get out of (its so comfortable). Thank you Nectar Sleep. You did it right..