It's hard to believe all these 5-star reviews haven't been posted by the company, as my experience was completely different. First off, when the mattress arrived on my doorstep the box itself looked as though it had been kicked down the street, dropped from a roof, and run over by a truck for good measure. This was the WORST packing job I've ever seen in my life, as the mattress appeared to be STUFFED into a too-small box with no exterior box, then sloppily taped all around. One side was even gaping open, as the tape had come open due to the excessive pressure contained within. There were even a few boot prints and holes on the outside, and parts of the mattress protruding from within to complete the picture. I know Nectar is trying to save a few bucks on the shipping cost as they're cheaper than Casper, but, trying to toss a delicate item like a mattress in a flimsy box and hoping it gets to its destination in one piece is NOT the way to retain customers. Anyway, I contact the company to rectify the issue and they offer me a measly $25 credit on a nearly $1,000 mattress. Blamed the entire thing on FedEx, even though it was their poor packing that caused 50% of the problem. Terrible!