There promised shipping times are not accurate. I ordered my mattress on a Friday, and received an e-mail confirmation stating the mattress would ship within 2-3 business days. After those days came and went, I chatted with a rep from Nectar, and they assured me my mattress was ready to ship and they were waiting on FedEx. Two days later I've heard nothing. I tried to chat with them through their website, and the feature wasn't working. I tried calling them, but I was on hold for over 45 minutes and never connected to a rep. Hours later when the chat feature finally worked, I talked to a rep who said the same thing, "we're waiting on FedEx". When I complained that they weren't holding up their end of the bargain as far as a shipping commitment I was told that they have 3 business days plus 5 business days to ship. I told her that made absolutely no sense and was deceptive to consumers. They refused to cancel my order, even though it hadn't shipped yet because it was "ready" to ship. I'll be returning the mattress whenever Nectar decides to get it to me. Really poor communication from a company. If I'm dropping $1,000 on a product, that company better send me an e-mail letting me know exactly when my product is arriving. Ridiculous.