I purchased a king size bed, a bedframe with a headboard and then the additional add ons (that were free), the sheets and the mattress protector and pillows. The bedframe and headboard came quickly. Loved it. The sheets came about two weeks later and then a week later the mattress protector. Still no mattress (with pillows). First problem, the sheets they sent were not white as advertised, they were pink. Who buys white sheets and then receives pink sheets and is happy? Not me. Second problem, the mattress protector is not as advertised either. Who buys something and receives a different product and is happy? Not me. Customer service says that they send what is available because of their policy on the additional add on. Nope, I buy white sheets, I want white sheets. I want what is advertised on the website and not different cheaper products. Keep in mind we still don't have the mattress or pillows. I try calling customer service, nothing for an hour of a wait time. i talk to no one. I wait an hour in the chat Que, and finally I get a hold of customer service. Total time talking to them through chat is 2 hours. They try to have me keep the sheets for $35, but no, I want white ones, they say they'll start the return process and send me white sheets instead. By this time I'm too fed up with this company and I just want to cancel everything and not deal with them any longer. I have to take pictures of all the tags of the bedframe and headboard, the sheets, and the mattress protector. What a hassel, but at least they provide the return label and I'm done with this company. Great price, horrible customer service and horrible way to do business of shipping what wasn't ordered and not receiving what you did order.