the mattress it took almost 2 months to receive and NECTAR refused to issue a refund and cancel my order even though the item did not ship yet. I disputed the charge with my bank and a week after the dispute nectar shipped the mattress and charged me again. NECTAR continues to hold on to my money at all cost. After finally receiving there mattress it Took another months and a half and 7 e-mails to nectar for them to send me a return label. they advised me to call fedex to schedule the pickup and when I called fedex pointed out the return label sent by nectar states to "Bill Sender" meaning I have to pay for fedex to pick up the mattress even though Nectar advertises free returns. After I finally send the mattress back it was recieved by nectar on July 21st. On July 27th I waited an hour online to speak to a representative who advices me they have not processed my refund and that he will process it now and its going to be an addition 7-10 business days resulting in a total of 4 months that nectar has been holding on to my money and avoiding a return. I am disgusted with the lack of customer service but more importantly the lack of integrity this company has. Nectar should be held accountable for their false advertising, avoiding customer returns and providing misleading information. DO NOT waste your time with nectar.